Frequently Asked Questions

Everything about ordering, shipping, and returns. Product-specific questions? Check that product's page.

ORDERING

How do I place an order? +

Ordering is simple. Choose your preferred Skin Fold Kit option, add it to your cart, and complete checkout using your preferred payment method.

Once your order is confirmed, you will receive an email confirmation with your order details.

What payment methods do you accept? +

We accept secure online payments through our checkout system.

All payments are encrypted to help keep your information protected.

Can I change or cancel my order after placing it? +

We begin processing orders as quickly as possible. If you need to make a change or cancel your order, contact our support team as soon as possible.

Once an order has entered processing or shipped, we may no longer be able to make changes.

Can I order more than one kit? +

Yes. Many customers choose the 2 Kit option because recurring skin-fold irritation can affect more than one area or because they want additional product available for continued use.

The 2 Kit option includes:

  • 2 Intensive Treatment Creams
  • 2 Skin-Fold Barrier Creams
  • 16 Compressed Fold Towels
  • Free Anti-Friction Stick

SHIPPING

Where do you ship? +

We currently ship to the US only.

If you're outside the US, contact our support team via contact@skinselfcare.com and we will do our best to assist.

How long does shipping take? +

Orders typically arrive within: 8–21 business days

You will receive tracking information once your order ships.

Will I receive tracking information? +

Yes. Once your order ships, you will receive tracking details by email.

Why does shipping take this long? +

Each order goes through processing before shipment. Delivery times can vary depending on destination, carrier delays, and customs processing.

We provide tracking so you can follow your order from shipment to delivery.

My tracking information has not updated. What should I do? +

Tracking updates can sometimes take time after shipment.

If your tracking has not updated for several business days, contact our support team and we will help check your order status.

RETURNS & GUARANTEE

What is your refund policy? +

We offer a: 30-Day Money-Back Guarantee

If you are not satisfied with your purchase, contact our support team within 30 days.

Do I need to return the product to get a refund? +

Depends on the situation, please contact us to issue the refund, and we will check if you need to return the product or not.

Why offer a guarantee? +

We understand many customers have already spent money on products that did not provide lasting results.

The 30-Day Money-Back Guarantee allows you to try The Kit without worrying about wasting money on another purchase.

The guarantee exists to answer the concern:

"What if this is another product that doesn't work?"

How do I request a refund? +

Contact our customer support team with your order information, and we will guide you through the process.

PRODUCT & KIT QUESTIONS

What is included in The Skin Fold Kit? +

The Skin Fold Kit includes:

  • Intensive Treatment Cream
  • Skin-Fold Barrier Cream
  • Compressed Fold Towels

The 2 Kit option also includes a free Anti-Friction Stick.

Why does The Kit include multiple products instead of one cream? +

Recurring skin-fold irritation can involve multiple factors, including:

  • moisture
  • friction
  • fungal overgrowth

The Skin Fold Kit gives each product a specific job instead of asking one product to handle everything.

How long does one kit last? +

How long a kit lasts depends on:

  • how many areas you use it on
  • how often you apply the products
  • your personal routine

One kit typically lasts around 5–14 days depending on usage.

Can I use The Kit on different areas? +

The Skin Fold Kit may be used around areas where skin meets skin, including:

  • under the breasts
  • belly folds
  • inner thighs
  • groin
  • underarms
  • under the buttocks
  • behind the knees
Is The Kit safe for sensitive skin? +

The Skin Fold Kit is formulated to be:

  • hypoallergenic
  • fragrance-free
  • steroid-free
  • talc-free
  • paraben-free
  • cruelty-free